Vivid Med Spa & Laser Clinic (legal name: Vivid Med Spa, Professional Corporation)

Effective Date: October 16, 2026

Vivid Med Spa & Laser Clinic (“Vivid,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the security and confidentiality of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit vividukiah.com, schedule an appointment, receive services at our clinic, or communicate with us by phone, email, or text message.

This page also contains our Vivid Med Spa & Laser Clinic Messaging Terms and Conditions (see Section 6), which apply to text messages sent from our business number, +1 (707) 414-0419.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Data Sharing

Data Sharing: Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

How we prevent unauthorized sharing: Only authorized Vivid personnel who need it to serve you can access personal information. We use administrative, technical, and physical safeguards to protect customer data, and we prohibit any unauthorized use or disclosure of mobile phone numbers, text messaging opt-in data, and consent records.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your mobile phone number, your text messaging opt-in, or your consent records to anyone.

1. Information We Collect

1.1 Information You Provide

Depending on how you interact with us, we may collect:

• Name
• Contact information, including email address, mobile or other telephone number, and mailing address
• Appointment and scheduling information
• Medical or health-related information relevant to consultations or treatments
• Treatment preferences and aesthetic concerns
• Payment and billing information
• Your text messaging consent (opt-in), including the date, time, and method by which it was given, and any opt-out requests
• Information you provide when you call, email, text, or otherwise communicate with our team

1.2 How We Collect It

We collect information directly from you, for example when you call or text our clinic, book an appointment online or by phone, complete intake or consent forms, visit us in person, submit a form on our website, or email us. Certain website information is collected automatically, as described below.

1.3 Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies, analytics tools, or similar technologies, such as:

• IP address
• Browser type, device information, and operating system
• Pages viewed and time spent on pages
• Referring website
• General website usage and interaction information

This information helps us understand how visitors use our website and improve its functionality, performance, and user experience.

2. How We Use Your Information

We may use the information we collect to:

• Provide and manage consultations and treatments
• Schedule, confirm, and manage appointments, including sending appointment reminders and confirmations
• Respond to your questions and provide support, including by text message if you have consented
• Process payments and billing
• Improve our website, services, and patient experience
• Maintain appropriate business and patient records
• Protect the security and integrity of our website and systems
• Comply with applicable legal and regulatory requirements

We use personal information only for legitimate business, service, administrative, and legal purposes appropriate to our relationship with you.

3. How We Share Information

We do not sell your personal information. We share personal information only as needed to operate our business, and only as described here:

• Service providers who help us operate our clinic and website, such as website hosting, appointment scheduling and practice-management software, payment processing, email and telephone services, website analytics, and technology and security services. These providers may access information only as reasonably necessary to perform services for us and are expected to protect it.
• Legal and safety reasons, when required by law, court order, or government request, or to protect the rights, safety, or property of our patients, our clinic, or others.
• Business transfers, in connection with a merger, sale, or reorganization of our practice, subject to applicable law.

All of the sharing described in this section excludes mobile opt-in data and text messaging consent. Mobile opt-in and consent are never shared with anyone for any purpose, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes.

4. Patient Health Information (HIPAA)

Health information you provide in connection with your care is protected health information. Where HIPAA applies, we use and disclose protected health information as described in our Notice of Privacy Practices, which explains your rights regarding your health information. You may request a copy of our Notice of Privacy Practices at our clinic or by contacting us using the information below. If anything in this Privacy Policy conflicts with our Notice of Privacy Practices with respect to protected health information, the Notice of Privacy Practices controls. We also handle medical information in accordance with applicable California law.

Please do not submit sensitive medical information through a general website contact form or by text message unless we specifically request it.

5. Text Messaging (SMS) Privacy

• How consent is collected: We send text messages only to people who have agreed to receive them. Patients give consent verbally when speaking with our staff by phone or in person (for example, when booking an appointment). Our staff ask whether you would like to receive text messages and explain the program, message frequency, that message and data rates may apply, and how to reply STOP or HELP. If you text our clinic first, we reply only to your message. Providing consent to receive text messages is not a condition of purchasing any service.
• Program: Vivid Med Spa Text Messages, sent by Vivid Med Spa & Laser Clinic from +1 (707) 414-0419. Messages are informational and conversational: appointment reminders and confirmations, scheduling updates, and replies to your questions and support requests. We do not send marketing or promotional text messages.
• Message frequency varies. Message and data rates may apply.
• Opt out: Reply STOP at any time to stop receiving text messages. You will receive one confirmation message, and then no further messages from us.
• Help: Reply HELP or email Info@vividukiah.com or call (707) 414-0419.
• Carriers are not liable for delayed or undelivered messages.
• Mobile phone numbers, text messaging opt-in data, and consent are never shared with third parties or affiliates for marketing or promotional purposes, and opt-in data and consent are never shared with anyone for any purpose.

6. Vivid Med Spa & Laser Clinic Messaging Terms and Conditions

These Messaging Terms and Conditions apply to the Vivid Med Spa Text Messages program operated by Vivid Med Spa & Laser Clinic (Vivid Med Spa, Professional Corporation), sending from +1 (707) 414-0419.

1. Program description. By consenting to receive text messages from Vivid Med Spa & Laser Clinic, you agree to receive informational, conversational messages answering your questions and providing support, as well as appointment-related messages such as appointment reminders, confirmations, and scheduling updates. We do not send marketing or promotional text messages. Consent to receive text messages is not a condition of purchase.
2. Opting out. You can cancel the SMS service at any time. Just text STOP. After you send STOP, we will send you a confirmation message, and you will no longer receive messages from us. If you want to join again, you can tell our staff or text START to (707) 414-0419.
3. Help. If you are experiencing issues, reply with the keyword HELP or email Info@vividukiah.com. You may also call us at (707) 414-0419.
4. Carrier liability. Carriers are not liable for delayed or undelivered messages.
5. Rates and frequency. Message and data rates may apply. Message frequency varies. Contact your wireless provider for details about your plan.
6. Privacy. For information about how we handle your information, please see our Privacy Policy on this page, at https://vividukiah.com/privacy-policy/. Mobile opt-in and consent are never shared with anyone for any purpose.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for website functionality, remembering your preferences, and measuring website traffic and performance so we can improve our content and user experience. Cookies are small data files stored on your device when you visit a website. You can manage or disable cookies through your browser settings; disabling certain cookies may affect how parts of our website work. Your mobile phone number and text messaging consent are never shared with analytics or advertising providers.

8. Email Communications

We may use your contact information to respond to inquiries, manage appointments, and provide information you request. Where required by law, we obtain your consent before sending promotional emails, and you may unsubscribe from promotional emails at any time by following the instructions in the message. Unsubscribing from promotional emails does not stop important administrative or appointment-related emails. Text message opt-out is described in Sections 5 and 6.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. However, no electronic transmission or internet-based storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

10.1 Access and Correction

You may request access to personal information we maintain about you and request that inaccurate information be corrected, subject to applicable law. Requests relating to your medical record are handled under our Notice of Privacy Practices.

10.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to the extent they apply to us and to your information:

• Right to know what personal information we collect, use, and disclose, and the sources and purposes
• Right to delete personal information we collected from you, subject to legal exceptions (for example, medical records we are required to retain)
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
• Right to limit the use of sensitive personal information. We use sensitive personal information only to provide services and for other purposes permitted by law.
• Right to non-discrimination for exercising your privacy rights

Medical information governed by HIPAA or the California Confidentiality of Medical Information Act is generally exempt from the CCPA and is handled under those laws and our Notice of Privacy Practices.

To submit a request, email Info@vividukiah.com or call (707) 414-0419. We will verify your identity before responding, and we will respond within the time required by law. You may use an authorized agent to submit a request on your behalf, subject to verification. California residents may also request information about disclosure of personal information to third parties for their direct marketing purposes (California Civil Code Section 1798.83); we do not disclose personal information to third parties for their direct marketing purposes.

10.3 Other Privacy Rights

If you live outside California, you may have similar rights under the laws where you live. Contact us using the information below and we will respond as required by applicable law.

11. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices, security, or content of those websites, and we encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements. When we make changes, we will post the updated policy on this page and revise the Effective Date above. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, our Messaging Terms and Conditions, or how we handle your information, please contact us:

Vivid Med Spa & Laser Clinic
Vivid Med Spa, Professional Corporation
166 E Gobbi St
Ukiah, CA 95482
United States

Email: Info@vividukiah.com
Phone and text: (707) 414-0419
Website: https://vividukiah.com